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Zendesk, in a dashboard built for your business.

CardKit connects to the Zendesk Support API and pulls in ticket volume, first response and resolution times. Pair it with Intercom and Shopify, or browse all integrations.

Create your custom dashboard

Connect your Zendesk account in a guided flow

Ticket volume by status, priority and type

New against solved tickets over time

First reply time and full resolution time

Satisfaction ratings and comments

Tickets by channel: email, chat, web form, API

Agent and group workload with reopens and replies

Combine with Meta Ads, Google Analytics, Shopify, Stripe

One cockpit instead of five open tabs

What CardKit imports

Every support metric,
structured and ready to use.

CardKit reads your account through the official Zendesk Tickets, Ticket Metrics, Satisfaction Ratings, Users and Groups endpoints and turns single conversations into a view you can actually work with.

Tickets: volume by status, priority, type, channel, brand and form
Speed: first reply time, full resolution time, replies and reopens per ticket
Quality: satisfaction ratings, scores and written feedback
People: workload by agent and group, plus tags and custom fields

See all Zendesk metrics

Built for founders and support teams

From single tickets
to decisions you can act on.

Stop exporting Zendesk views and rebuilding them in spreadsheets. CardKit turns every conversation into a clean, structured view. Build your own view with custom dashboards, get alerted through notifications when a number moves, and add HubSpot whenever you need it - see pricing for what's included.

Backlog at a glance

New against solved tickets, so you see whether your queue is growing or clearing.

Response times that hold up

First reply and full resolution times per group, channel and priority.

Satisfaction with context

CSAT scores next to the tickets, tags and agents behind each rating.

Zendesk next to everything else

Ticket volume beside Shopify orders, Stripe revenue, Meta Ads spend and Analytics sessions.

The AI that watches while you sleep.

Start with one morning brief

See everything that changed overnight in one clear update.

Catch issues before they grow

Get alerted when revenue, ads or analytics need your attention.

Stop switching between tools

Shopify, Stripe, Meta Ads and Analytics in one dashboard.

Know what actually matters

CardKit filters the noise and highlights meaningful changes.

Sleep while CardKit watches

Your business is monitored continuously, even when you're offline.

Zendesk FAQ

Zendesk dashboard questions

Support KPIs without building Explore reports.

A Zendesk dashboard shows ticket volume, first response time, resolution time and CSAT as cards. CardKit reads the Zendesk API so support performance is visible without building an Explore report for every question.

Connect Zendesk with an API token and CardKit creates cards for average and median first response time, full resolution time, reopened tickets and SLA breaches, each with period comparisons.

Tickets created, solved and pending, backlog size, first response and resolution time, one-touch ticket share, CSAT score and response counts, plus breakdowns by group, agent, channel and tag.

Yes. Agent and group cards show workload and speed side by side, which makes staffing decisions concrete rather than anecdotal.

Yes. Adding Shopify or Stripe shows ticket volume next to orders and revenue, so you can tell whether support load is growing faster than the business.

Still have a question? Contact support >